Our aim is provide support to Lynx Software users that leaves them reassured, educated and happy.
Here are some comments from some of our clients:
The software installation was smooth and the training was fabulous. Justin knows so much, is incredibly thorough and patient, and taught me all the essential tasks very quickly. I was dreading the change of tills and software but it was so easy. The Lynx Software is very sophisticated and capable of many functions to help with the business operation. The training is fantastic, and the support equally so. Highly recommended.
– Silvia, organic food store owner
Justin is able to lull my computer anxiety almost instantly. I’m not a confident computer user and the customer service and understanding we receive from Justin is off the charts. Everything from talking through problems to explaining the simplest thing, Justin really knows his stuff. If someone can remain calm and explain something until I understand, well they’re amazing. Can’t rave enough.
– Bek, golf club bar manager from north Qld
Justin’s enthusiasm for this product and his clear empathy while helping to both train its users and supporting the business when systems (not his) fail ensures that we are always reassured that all resolves itself in a timely and satisfactory manner. We are very pleased with this product, Justin’s support and the outcomes derived from them all.
– Jim, director of a Brisbane Thai restaurant
It is rare to find customer service of the caliber given by Justin. It is outstanding. His knowledge base is first class, his timely responses to emails are just brilliant and his patience amazing. I can say he is head and shoulders above any customer support I have ever dealt with. Great work Justin. You made my life easier. Thankyou.
– Dianne, hotel owner from southern NSW
Justin is a person you can bank on. Fast, prompt, efficient service. I have spruiked how great the old Stocklynx program was to other local business owners… when we were confronted with a major IT failure and found ourselves having to upgrade to the latest Sharplynx, Justin made it almost pain free. Highly recommend.
– Jason, retailer from Maryborough, Qld
Justin set up our registers and we are very happy with the result. Justin is very prompt and efficient when requiring his help. We would highly recommend him.
– Terry, hotelier from the Yorke Peninsula, SA
Justin is prompt, reliable and a pleasure to work with. He sorts out problems quickly and efficiently and provides simple explanations. Distance is no problem. It’s like he is standing right beside me. I highly value his ongoing support and expertise.
– Bill, bar manager of a bowling club on the Fleurieu Peninsula, SA
Justin was a tremendous help in getting our system back up and running. I don’t have a lot of technical knowledge but he was very patient and speedy in his responses throughout the whole process. Definitely the go to guy for this sort of stuff. Thanks.
– Mary, hotel manager from Carlton, Victoria
I have been using Lynx software for about 18 months and am very happy with it. I have found Justin to be very good with support. He ALWAYS replies to my concerns within the hour. The support I have needed is really over and beyond what he needs to do. It is usually my fault if there is a problem, but he has been there for me. They do back up their product.
– Margaret, convenience store owner from Mackay, Qld
Justin has a wealth of knowledge and information that I found extremely valuable. He is exceptionally open and inviting to questions whenever they arise and willingly gives his time to coach and respond to those questions thoroughly. I certainly wouldn’t hesitate to recommend him.
– Carlie, kiosk manager from Adelaide, SA
Hi Justin. Thanks heaps for everything, you’ve been a great help.
– email from Gus, the manager of a general store in remote NT,
following a remote troubleshooting and training session
We have been using POSLynx for over 6 months now and are very happy with the service that Justin provides for us. The remote access support is extremely helpful for us to see what is happening as he explains something. I can highly recommend him.
– Dennis, hotelier from the Yorke Peninsula, SA
Thanks for your informative introductory session and on going support. It’s much appreciated!
– Shirley, organic cafe manager from the Gold Coast
Justin is polite, knowledgeable and goes above and beyond to help. Thanks Justin!
– Kelly, store owner near Bundaberg, Qld
Everything is working fine. I jumped on your YouTube channel and watched how to fix the process batches. Thanks for all the advice you have been giving me.
– email from Michael, nursery supervisor from the south coast of NSW
Justin at POSLynx has always made himself available when we have required his help and has gone out of his way to help with any issues that needed addressing promptly and professionally.
– Craig, hotel bottleshop manager from McLaren Vale, SA
Just want to say thank you for all your help with everything on Tuesday, it was great to finally learn some valuable information.
– email following a training session with a Gold Coast golf club bar manager
Our key aim to to ensure that Lynx Software end-users are getting the most out of their software. We endeavour to provide timely support and are always looking to expand our range of online training material. If you want to discuss how we an help you and your business, please feel free to contact us.